Privacy Policy

1. Information We Collect

We collect information you provide directly: account details (name, email, company), API keys metadata, billing information, and communications with our team. We also collect usage data automatically: API request metadata (endpoints, models, timing), device information, and log data.

2. How We Use Your Information

We use your information to: provide and maintain the Service, process transactions and manage your wallet, send service-related communications, improve our platform and model offerings, ensure security and prevent abuse, and comply with legal obligations.

3. API Data Handling

We do not log or store the content of your API requests or responses. We collect metadata only: which endpoints you call, which models you use, token counts, response times, and error rates. This metadata is used for billing, usage tracking, and service improvement.

4. Data Sharing

We do not sell your personal information. We may share data with: AI model providers (as necessary to fulfill your API requests), payment processors (for wallet top-ups), cloud infrastructure providers (for service delivery), and law enforcement (when required by law).

5. Data Security

We implement industry-standard security measures including: TLS encryption for all data in transit, bcrypt hashing for API keys and passwords, immutable audit logs for all administrative actions, and regular security reviews. No system is perfectly secure, and we cannot guarantee absolute security.

6. Data Retention

Account data is retained while your account is active. API request logs are retained for 90 days. Audit logs are retained for 90 days. Wallet transaction records are retained indefinitely for financial compliance. Upon account deletion, personal data is removed within 30 days except where retention is required by law.

7. Your Rights

You have the right to: access your personal data, correct inaccurate data, request deletion of your data, export your data, and opt out of non-essential communications. Contact us at [email protected] to exercise these rights.

8. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies. Analytics data is collected in aggregate to improve the Service.

9. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be communicated via email or through the Service. The "Last Updated" date at the top of this page indicates when the policy was last revised.